How to activate new iPhone at&t

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If you bought your iPhone through AT&T

A new iPhone purchased through AT&T must arrive with the SIM card installed and activated. However, if it was not, you should be able to activate it directly on the phone. (Note: Do not use these instructions if you are transferring a phone number from another provider or if you bring your own unlocked device).

There are 2 options to activate your mobile device: one is to visit the AT&T web-based activation tool; The other is to connect your phone to your PC and open iTunes. (Be sure to get the latest version of iTunes by downloading it from Apple.)

With the AT&T online tool, the first click on “Activate your device”. You will be asked for your mobile phone number and your postal billing or shipping code. Enter the information as it appears in your AT&T documentation and click Continue. You will then be prompted to confirm a couple of numbers: your IMEI and ICCID / SIM numbers.

To find them on your iPhone, open the Settings application and first go to General> about. Scroll down to place both numbers towards the end of the list and compare them with the numbers that AT&T provides to confirm that they match.

1. You can also find your IMEI number by dialing * # 06 # on the keypad in the Phone application. Follow the remaining instructions to complete the activation of your device.

2. If you are using iTunes, you should be able to follow the instructions on the screen to activate your phone.

Over the phone

These are the steps to follow it:

  1. Call 1-800-331-0500. From another phone that works, dial 1-800-331-0500 and wait until you connect to the AT&T customer service line.
  2. And then say “I would like to activate my iPhone”, when prompted. When you call, an automated system will ask “How can I help you today?” Speak clearly and say you’d like to activate your iPhone.
  3. Tell them the phone number of your AT&T account. When asked “what number are you calling to activate”, it clearly says your phone number. This will help the automated system access your account information.
  4. Verify the phone number. The automated system will tell you the phone number and you can confirm “Yes” or “No” if it is correct or not.
  5. Talk to an agent. After verifying your number, you will be connected to an AT&T agent that will help you complete the activation process of your iPhone.

Before you start

Before starting the activation process, there are some things you should know.

  1. Verify that your phone is unlocked. You can see an AT&T agent check for you.
  2. The phone cannot be reported lost or stolen. You can also get confirmation from an AT&T agent by providing them with the IMEI number.
  3. If your phone is from another provider such as Sprint, be sure to unlock it before attempting to activate it.

Insert a SIM card

  • Go to Device Support.
  • Choose, confirm or change your device.
  • Choose See all solutions> Insert SIM card.

ATT New phone or SIM card activation

If after inserting the new SIM card you cannot make a call or browse the Web, you must activate your new phone or SIM card online.

  1. Go to att.com/get begin biz
  2. Select Activate your device for the AT&T wireless device.
  3. Enter the required information.
  4. Select Continue.
  5. Follow the prompts to complete your activation.

Activate SIM and e-SIM cards online

SIM card

  • Try activating your AT&T wireless device or the online AT&T PREPAID device:
  • Go to att.com/activations.
  • Choose the Enable option for wireless AT&T or AT&T PREPAID.
  • Enter the requested information and select Continue.
  • Follow the instructions to finish.
  • If you have AT&T PREPAID and do not want to activate it online, call 800.901.9878.

Activate an E-SIM on iPhone

For iPhone XS and newer models:

  1. Download your e-SIM once you have a service plan.
  2. If you bring your own device or add a second line, request another online.
  3. For a new service, a new phone or an update, visit an AT&T store or contact them.
  4. If you have a QR code printed on an AT&T e-SIM card, follow these steps.
  5. Go to your phone settings.

Touch one of the following (what you see depends on the device you have):

  1. AT&T Cellular Plan is now ready to be installed and then continue
  2. Cell, then add a plan
  3. If a new device or SIM is already activated

To know if it is active:

  • Make sure the SIM card is inserted correctly and that the device is turned on.
  • Make a test call or surf the web without using Wi-Fi.
  • If you cannot make calls or surf the web, activate your device online at att.com/activations.

What are SIM cards and e-SIMs?

SIM and e-SIM cards identify your device and connect it to a mobile network. They also encrypt transmissions from your device.

  • SIM card: a physical card inserted in a mobile device.
  • E-SIM: an electronic SIM integrated in a mobile device.
  • For dual SIM devices with a service plan, first download e-SIM. To activate it:
  • Go to your phone settings.
  • Touch one of the following (what you see depends on the device you have):
  • AT&T Cellular Plan is now ready to be installed and then continue
  • Cell, then add a plan

If you have an unlocked device

If you have purchased a new and unlocked phone to use with this provider, you must first purchase the appropriate SIM, which you can request from AT&T. You should make sure you get the correct card to work with your mobile device; To place an order, you must enter your IMEI number, which you can retrieve from Settings> General> About, or by dialing * # 06 # on the keypad in the Phone application.

When you have the SIM card in your hand, you must follow the instructions included to remove the existing SIM card and install the new one. A SIM card purchased from AT&T must arrive pre-activated; You can try it by trying to make a phone call or using Safari to surf the web.